Helabet Privacy Policy

1 Role

Helabet is a trusted online Sports Betting platform for users in Bangladesh. We believe that every user's personal information is their own, and protecting that information is our ethical responsibility. Helabet's Privacy Policy is a direct reflection of that commitment.

This Privacy Policy explains what information Helabet collects, why it's collected, how it's used, and how it's kept secure. Our goal is to earn your trust through complete transparency.

Please read this Privacy Policy carefully before using Helabet. If you have any questions, reach out to our support team — we're always happy to help in Bengali.

2 What information we collect

During the process of creating and using your Helabet account, certain information is collected automatically or directly from you at various stages. A breakdown of the data collected is provided below:

3 How your information is used

Helabet uses collected data solely for specific, legitimate, and transparent purposes. Our privacy policy ensures your information is never used for unauthorized activities.

• Account Management: For registration, login, password reset, and general account services.
• Payment processing: Financial information is used to process deposits and manage withdrawals.
• Security & Fraud Prevention: To detect suspicious activity and prevent multiple account creation.
• Customer Support: To resolve your complaints and queries promptly.
• Service Improvement: To analyze the user experience and make the platform easier to use.
• Legal Obligations: Where required to fulfill a legal request from the relevant authorities.
• Promotional Communications: Messages about bonuses and offers will only be sent with your consent.

4 Data retention period

Under Helabet's Privacy Policy, your data is not retained beyond the period necessary. Retention periods may vary depending on the type of information:

• Active Account Data: Retained for as long as your account remains active.
• Closed account information: Up to 5 years after account closure, or as required by law.
• Transaction records: Up to 7 years, in accordance with financial regulations.
• Log files & device information: Up to 90 days.
• Marketing Consent Record: Up to 3 years after consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymized. This process is automated and audited on a regular basis.

5 Data Sharing with Third Parties

Helabet's Privacy Policy is clear: we do not sell your data to any advertisers or data brokers. However, there are limited circumstances where data may be shared with third parties:

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket to process financial transactions.
• Identity verification services: Authorized verification agencies to complete the KYC process.
• Technology Partners: Providers of cloud hosting, cybersecurity, and analytics services.
• Law Enforcement Authorities: By court order or government directive, strictly for legal compliance.

In all cases, third parties are contractually bound to comply with Helabet's Privacy Policy. They may only use your information for the specific purpose for which it was shared.

6 Cookie & tracking policy

Helabet uses certain cookies to keep the website functioning properly. These cookies help enhance your experience and maintain platform security.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

7 Your Rights

Under Helabet's Privacy Policy, you hold certain important rights over your personal data. We fully respect and uphold each of these rights.

8 Protection of Minors

Helabet strictly prohibits anyone under the age of 18 from using the platform. Our Privacy Policy completely forbids the collection of any data from minors.

If we discover that a minor has opened an account using a false age, that account will be immediately closed and all collected information will be deleted.

• Age verification is mandatory at the time of registration.
• Age must be verified with a National ID card or birth registration certificate.
• Report any attempt to open an account in the name of a minor.

9 Technical measures for data protection

Helabet uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and tested.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional layer of security is added at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular security audits: Once every 6 months by a third-party expert.
• Encrypted Database: Stored data is always kept in an encrypted state.
• Access Control: Staff are granted access only to the data necessary for their role.

10 Privacy Policy changes

Helabet may update this Privacy Policy as needed. Users will be notified in advance of any significant changes.

• For significant changes, notifications will be sent to your registered email and via SMS.
• Minor changes will be communicated via a notice on the website.
• The date of any change will always be shown at the top of the page as "Last updated".
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

11 Contact Us

For any privacy-related questions, requests, or complaints, please contact Helabet's data protection team:

• Email: support@helabet.ws
• Subject: Write "Privacy Policy Request" in the subject line
• Response Time: Within 7 business days
• Language: Support available in both Bengali and English